Refund policy

Return & Refund Policy

Last updated: August 25, 2026

At HOME TECH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return the product in accordance with the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition in which you received it
Be returned in its original packaging
Include all accessories, manuals, cables, parts, and other items originally included with the product
Include proof of purchase or your order confirmation

Products that are damaged, incomplete, heavily used, or returned without their original packaging may not be eligible for a refund.

2. Return Request

Before returning an item, please contact us at:

mali.pali.1337@gmail.com

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or videos of the product if it is damaged, defective, or incorrect

Returns sent without contacting us first may not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at mali.pali.1337@gmail.com.

Please provide photos or videos showing the issue so that we can review your request.

If your claim is approved, we may offer, depending on the situation:

A replacement
A full or partial refund
Another appropriate solution

4. Non-Returnable Items

Certain products may not be eligible for return, including:

Products that have been damaged due to misuse or improper handling
Products showing significant signs of use
Products missing original parts, accessories, manuals, or packaging
Gift cards
Personalized or custom-made products
Products marked as final sale, where permitted by applicable law

For hygiene reasons, certain headphones, earphones, or similar products may only be returnable if unopened and unused, except where the product is defective or applicable law provides otherwise.

5. Return Shipping

Unless the product is defective, damaged upon arrival, or incorrect due to an error on our part, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

We recommend using a tracked shipping service when returning a product.

HOME TECH is not responsible for return packages lost during shipping when the customer arranges the return shipment.

6. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank, credit card company, or payment provider to process and display the refund.

7. Refund Processing Time

Approved refunds are normally initiated within 5–10 business days after the returned product has been inspected and approved.

Additional processing time may be required by your bank or payment provider.

8. Exchanges

If you would like to exchange a product, please contact us at mali.pali.1337@gmail.com.

Exchanges are subject to product availability.

For defective or incorrect products, we may arrange a replacement where appropriate.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has already been processed or shipped.

If the order has already been shipped, you may need to wait until you receive it and then submit a return request in accordance with this policy.

10. Refused or Undeliverable Packages

If a package is returned because:

The shipping address provided was incorrect
The customer refused delivery
The package was not collected
Delivery could not be completed due to circumstances attributable to the customer

Any additional shipping or return costs may be deducted from the refund where permitted by applicable law.